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Last Updated: Friday, 30 November 2007, 12:23 GMT
Postman leaves DVD package in bin
West Wing star Martin Sheen
Martin Sheen played a Democratic president in a fictional White House
A woman has complained to the Royal Mail after a parcel containing 129 worth of DVDs was left in her dustbin.

Librarian Caroline Norton, 66, of Bungay in Suffolk, said the postman had written a note explaining where he had left the package.

But by the time she found the note, the binmen had been and her complete collection of the US drama The West Wing had gone, along with the rubbish.

The Royal Mail, which is looking into the incident, has sent Mrs Norton 34.

Who checks their bins for parcels before they put them out?
Caroline Norton

In a statement the company said: "We apologise to Mrs Norton and we are taking immediate steps to provide a full refund and we are also investigating why our rules on deliveries were broken in this case."

Mrs Norton said she was very disappointed to lose The West Wing DVDs as she was a big fan of the series.

She said: "Oh I did love it! I don't know if you've ever watched it, but it's completely addictive.

"It's a fantasy, but wouldn't it be lovely if America had a president like President Jed Bartlet in The West Wing.

"Of course, the really frustrating thing is that wheeling that bin down the path, there was my precious parcel just inches away from my hand.

"But who checks their bins for parcels before they put them out?"

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