Page last updated at 16:19 GMT, Tuesday, 7 April 2009 17:19 UK

Video protest on GP appointments


Video protest over appointments

A woman has posted footage of a queue at her South Yorkshire GP surgery on the internet in protest at the "effort it takes" to get an appointment.

Patients told BBC News they had to queue for up to 40 minutes outside the Medical Centre in New Street, Dinnington, to book an appointment.

They said it was "pointless" contacting the surgery by telephone as the line was constantly engaged.

Sarah Eves posted footage of the queues on YouTube. The surgery has apologised.

Mrs Eves recorded the video on her mobile phone after queuing outside the surgery for a same-day appointment on Monday.

She said she was fifth in a line of about 30 people at 0800 BST and after waiting for 35 minutes she was told no more appointments were available on that day.

Apology over problems

She said: "You've got young children, you've got elderly people who are standing in line who are obviously not well otherwise they wouldn't be here."

Another woman told BBC News the situation was the same "every day" and patients had to queue outside because they could not get through to the surgery on the telephone.

She said: "You phone up, they don't pick up so you can't get in.

"By the time you do get through all the appointments have gone."

Dr John Barley, from the centre, said: "First of all we would like to apologise to those people who have had these problems.

"We have employed two new staff to help man the phones.

"We employ extra doctors on Monday and in general we are trying to work with patients to improve access to our services."

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