Thousands call non-emergency line

The new number is being piloted across the country

A non-emergency telephone number for people to report low-level crime in Sheffield has received more than 24,000 calls in its first six months.

The 101 number, which is being piloted in the city and four other areas across the UK, is designed to ease pressure on the emergency services.

Around 75% of calls received were about noise nuisance and rowdy behaviour.

An increase in calls for help is expected later this month, when schools break up for half-term.

Intimidating behaviour

Jackie Bland, Sheffield's 101 project manager, said: "Children can, quite unknowingly, cause concern when they get noisy or gather in groups, particularly to elderly and vulnerable residents.

"Often quite innocent behaviour can be intimidating to some of residents. Our 101 advisors are just a phone call away and are fully trained to deal with a range of issues when calling 999 for the police is just not appropriate."

CALL 101 FOR... Vandalism and graffiti Noisy neighbours Intimidation and harassment Abandoned vehicles Rubbish and litter Drunk or rowdy groups Drug-related anti-social behaviour Problems with street lighting

101 is funded by the Home Office and jointly run by Sheffield Council and South Yorkshire Police.

The Single Non-Emergency Number (Snen) is also being tried out in Cardiff, Hampshire, Northumbria and Leicester.

If the pilot schemes are successful, the alternative number could be introduced across England and Wales by 2008.

Callers to 101 are charged a flat fee of 10p from mobiles and landlines.

People should still dial 999 when they feel there is immediate danger or if they witness a crime taking place. Snen operators will be able to transfer calls to 999 if deemed appropriate.