An ambulance service has defended its handling of a 999 call after a man waited an hour for assistance.
Mr Walmsley was diagnosed with a kidney stone
Martin Walmsley, 40, from Beeston Rylands, near Nottingham, called three times for an ambulance but eventually was taken to hospital by his father.
He was later diagnosed with a kidney stone at Queen's Medical Centre.
The East Midlands Ambulance Service said it has investigated the complaint and concluded it was handled according to national guidelines.
The ambulance service said it sent out a paramedic after classing the case as "lower priority". It has apologised for any anxiety caused to the family.
Mr Walmsley was given morphine at the hospital for severe pain after the kidney stone was diagnosed.