[an error occurred while processing this directive]
BBC News
watch One-Minute World News
Last Updated: Monday, 19 May, 2003, 08:46 GMT 09:46 UK
Huge gas bill 'errors' spotted
unhappy gas customers
The two Mansfield neighbours say their gas bills are totally wrong
Two neighbours say a gas company has made a huge mistake by sending them bills running into thousands of pounds.

British Gas, which claims the bills stretch back over four years, is now investigating.

John Heath of Mansfield in Nottinghamshire says he is with a different supplier and has paid his bills regularly.

Mr Heath was sent a bill for 2,359, while Peter Greenace received one for 2,929.

'Deplorable'

"The handling of the whole affair by British Gas has been deplorable," Mr Heath said.

"If it hadn't been for being able to keep notes and accounts, it would have caused a lot of distress," he said.

He said he could hardly believe the company could make such a serious mistake.

Mr Greenacre was told that his gas would be cut off if his bill was not paid.

"When I called them back I was promised a call from the manager and that was on 15 May - I haven't heard from them since."

British Gas says it is investigating why the two men's addresses are on their billing system.

They have confirmed that if they are not customers, payment will not be expected.


SEE ALSO:
Pensioner sent 1,600 bill
25 Feb 03  |  England


RELATED INTERNET LINKS:
The BBC is not responsible for the content of external internet sites


PRODUCTS AND SERVICES

News Front Page | Africa | Americas | Asia-Pacific | Europe | Middle East | South Asia
UK | Business | Entertainment | Science/Nature | Technology | Health
Have Your Say | In Pictures | Week at a Glance | Country Profiles | In Depth | Programmes
Americas Africa Europe Middle East South Asia Asia Pacific