Page last updated at 17:43 GMT, Friday, 18 July 2008 18:43 UK

Customer got 500,000 mobile bill

A mobile phone firm has apologised to a customer for wrongly sending him a 500,000 bill.

Vodafone blamed a "clerical error" for the huge demand sent to James Abdale, 28, of Thorpe St Andrew near Norwich.

The firm is also investigating Mr Abdale's claims he spent two hours on his mobile phone trying to resolve the issue with customer service staff.

"We've apologised to the customer," a Vodafone spokeswoman said. But his comments were taken off their website.

Mr Abdale aired his complaint on the Vodafone website, claiming at one point he was told the bill might be accurate.

The spokeswoman said: "He has lodged his grievance in our online forum.

"We are investigating to find out what happened in that two-hour window.

"We will continue to liaise with him until the issues are resolved."




RELATED BBC LINKS

RELATED INTERNET LINKS
The BBC is not responsible for the content of external internet sites


FEATURES, VIEWS, ANALYSIS
Has China's housing bubble burst?
How the world's oldest clove tree defied an empire
Why Royal Ballet principal Sergei Polunin quit

BBC navigation

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Americas Africa Europe Middle East South Asia Asia Pacific