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Last Updated: Saturday, 28 February, 2004, 11:03 GMT
Anglia wins top rail firm award
Anglia train
Anglia Railways recently lost the regional franchise
East of England rail company Anglia Railways has won the title of Train Operator of the Year.

It is the second time the company has won the prize at the national Rail Business Awards.

But Anglia will not be running the franchise for trains in the region after 1 April this year.

Earlier this year the Strategic Rail Authority (SRA) chose National Express as the preferred bidder to run services between London, Cambridge and Norwich.

Anglia Railways highlighted a number of its recent achievements, including:

It provides timely recognition for the achievements of our team in delivering a better service for passengers in East Anglia over the past year
Tim Clarke, Anglia Railways' managing director

  • The Norwich to Cambridge service with revenue over 80% ahead of budget

  • The innovative partnership project to introduce late evening trains on the Norwich to Sheringham line, giving the line its best-ever service

  • The award of the company's fourth successive Charter Mark for customer service - a unique record in the railway industry

  • Secure station awards for Ipswich, Stowmarket and Diss.

    'Excellent customer service'

    Tim Clarke, Anglia Railways' managing director said: "I'm delighted that Anglia Railways has won this award for the second time.

    "It provides timely recognition for the achievements of our team in delivering a better service for passengers in East Anglia over the past year.

    "We have always placed excellent customer service, high punctuality and reliability performance and a programme of continuous improvements at the heart of our strategy.

    "We're pleased to be able to hand over a business with an excellent track record to the Greater Anglia franchise on 1 April."


  • SEE ALSO:
    Train franchise bidders announced
    22 Dec 03  |  England
    Train companies bid for franchise
    01 Sep 03  |  Suffolk


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