Page last updated at 11:44 GMT, Friday, 19 June 2009 12:44 UK

'Panic' of staff over swine flu

Swine flu mask (generic)
The total number of swine flu cases in London has reached 13

Staff at an NHS walk-in centre in west London "panicked" when confronted by a schoolgirl who may have been exposed to swine flu, her mother has said.

Sarah Baker said "chaos" greeted her daughter's attempts to obtain anti-flu medication in the Parsons Green centre.

Mrs Baker said her daughter was rushed into isolation and then ordered "unequivocally" to leave the building.

A spokesman from Hammersmith and Fulham PCT said that "bad advice" was given to Mrs Baker.

Mrs Baker said she was advised her daughter should go to her nearest walk-in centre off the New King's Road.

"My daughter duly obeyed... panic ensued," she said, in a letter published in The Lancet medical journal.

"She was swiftly taken to an isolation room and left there. About 20 minutes later, she was told unequivocally to leave the building."

A spokesman from Hammersmith and Fulham PCT said: "Clearly Mrs Baker was given some bad advice which led to this unfortunate situation, and we are looking into it."

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