Police in Leicestershire are trialling a text messaging service to help deaf, hard of hearing or speech impaired people to report crimes.
Those reporting a crime will text a dedicated number with information about the incident and will then be texted back by an operator with an update.
Insp Nigel Banks said it was vital for the force to be accessible to all members of the public.
Officers will collect feedback on the trial and later decide on its future.
"We hope this text messaging service will provide an effective solution to problems that deaf, hard of hearing and speech impaired people face when trying to report an incident," said Insp Banks.
"I would like to stress, however, that this service should primarily be used in a non-emergency and when no other means is available to contact us to report an incident.
"We are initially trialling this service through support groups across Leicestershire and look forward to receiving their feedback," he said.