A carer is calling for buses to be made more accessible for disabled people.
Raymond Green took his mother to Market Harborough from Leicester on a low loading bus but could not get a wheelchair-friendly service back.
He said they left angry that they were forced to take a train and a further bus just to get home.
Stagecoach said they were introducing adapted buses but do not guarantee them on the route. Arriva said they do not run low-loading buses on that service.
Mr Green said he was told by the bus driver there would be a wheelchair friendly bus running on their return journey.
"The experience has left us feeling angry," he said. "We were told there would be a low floor bus to take us back and when that didn't turn up we had to walk to the station."
Adam Rideout, Stagecoach spokesman, said: "It's like any business, we always put investment into routes that are going to see the most growth or has the most potential for growth.
"The X7 does not at the moment have low floor buses but we have improved services in Leicester with the 48 which runs to Nuneaton.
"As a business we have to be sensible and decide where the priorities lie. We are constantly improving our services and constantly buying low floor buses but at £125,000 each it's not something we can do very quickly."