A Labour MP is calling for better facilities for people with disabilities at Loughborough railway station.
Two of the platforms are accessible by a footbridge
MP Andy Reed wants "clear improvements" for disabled people so they have better access to platforms at the station.
Two of the three platforms are accessed by crossing a footbridge and there is no lift available.
Station staff assist wheelchair users to cross the tracks and station manager Louise Williams said there is always a member of staff on duty.
One passenger said: "I have to take one step at a time so it does take me a long while - they definitely need a lift.
"They take people with pushchairs across the line at the bottom but you have to be careful."
Mr Reed said he has raised the issue in the House of Commons adding "clearly the current position is unsustainable, as disability access is so restrictive".
Central Trains spokesman Ged Burgess said the station is "fully accessible" and complies with the Disabilities Discrimination Act.
Station manager Louise Williams said: "Loughborough station is manned from first train to last train.
"The station is a listed building so I believe it would be a problem installing a lift as it is listed."
"In an ideal world, lifts would be much better for disabled passengers but we do offer as good a customer service as we possibly can," she said.