The man in charge of Leicester's new green box recycling system has been to visit residents, in an attempt to answer hundreds of complaints.
The boxes are being delivered to houses and replace the green bag scheme that has been used up to now.
But the scheme has been criticised by people who say they are confused as to what can be recycled and that boxes are not being collected.
But the city council said it was working to sort out teething problems.
In the last few weeks, the scheme has been introduced to parts of Evington, Knighton and Aylestone but many residents have complained it is not as good as the old one.
During a 40 minute discussion with residents, Councillor Gary Hunt accepted there had been problems.
But he felt locals need to be patient as those running the operation get used to it.
He said: "We are getting there. It's teething problems but we are getting there as the weeks go by.
"We are taking it steadily and with a bit more resources it will work out."
Mr Hunt accepted that more lids need to be provided for the boxes.
He says anyone with concerns should get in touch with Leicester City Council.