A woman has been threatened with a fine because she "unknowingly" used her hosepipe when a ban was in force.
Mrs Goods says she had no idea there was a hosepipe ban in place
Brenda Goods, from Gravesend in Kent, was warned by Southern Water after someone reported that she was watering her garden with a hosepipe.
She insisted she had no idea there was a shortage of water in the area and said she is angry she may be fined.
But Southern Water said the drought had received "blanket coverage" in the media and people had responded well.
"It's been saturation point at times - there have been adverts in newspapers and numerous letters sent out," said Geoff Loader, from Southern Water.
"The public have been tremendous and the demand for water has been remarkably low this year and that has helped us deal with this difficult situation."
He added that the company did not want to waste money sending letters to every household because the water shortage had been so heavily publicised.
But Mrs Good said despite reading "every local paper, all the national papers, and watching television after work" she had not seen anything about the ban.
Despite the recent rainfall Southern Water insists the hosepipe ban will remain.