Flood victims in Hull who suffered days of dirty water and sewage in their homes will not get compensation from Yorkshire Water.
Thousands of homes in Hull were damaged in June's floods
The company was heavily criticised in an independent report into the cause of the flooding across the city in June.
But on Thursday evening the water firm confirmed it would not be paying out cash to those affected by the crisis.
Although the company's charter promises a £100 payout, officials cite "extreme circumstances" for not paying out.
In a statement the company said: "This is not about money, this is about doing the right thing for the people of Hull, which is why Yorkshire Water will not be paying out compensation.
"Instead, the company will be showing its commitment by investing to improve its pumping infrastructure as previously promised.
"The flooding was caused by unprecedented levels of rainfall and not by Yorkshire Water's assets, which operated well during what were exceptional conditions."
On the charter pages of the company's website it states: "If flooding from a public sewer enters your home, we will automatically refund or credit the full amount of your annual sewerage charge or £100, whichever is greater, for each incident in the year."
Carl Minns, leader of Hull City Council said: "Many people will feel, and do feel, it is adding insult to injury.
"They [Yorkshire Water] may not have to legally pay this, but morally and for a monopoly company that make a lot of profit they should pay this out."
Flood victim Graham Sutherland said: "Personally I wouldn't have accepted it, because I think it's an insult to everybody who was flooded out.
"Yorkshire Water will not accept responsibility for the trouble."