A mother whose daughter died after the bomb blasts at Sharm el-Sheikh in Egypt has accused the British Foreign Office of "cold and impersonal" treatment.
Hannah was on holiday with her sister and mother
Heide Lloyd said no one in authority had taken responsibility for what happened following the terror attacks.
Her daughter Hannah, 16, was one of the 63 people killed in the blasts on 23 July. A total of 11 Britons died.
But the Foreign Office said it had responded as effectively as it could, and had provided a good service.
Hannah Lloyd, from Evesham, Worcestershire, died in the UK 16 days after the attacks on the Egyptian resort. She had suffered severe burns.
Mrs Lloyd said she felt the Foreign and Commonwealth Office (FCO) had "forgotten" the people affected by major disasters.
"During the terrible days after the explosions the Foreign and Commonwealth Office acted appallingly in not wanting to face up to and help take on the problems we have had - and are still having. It would clearly have set a precedent," she said.
"The government has done nothing; it is as if we don't exist.
"Not only has the FCO been unhelpful, cold and impersonal, it is almost as if they have been deliberately obstructive. The whole thing has been totally chaotic.
"In terms of the three main disasters affecting UK citizens during the last 12 months - the tsunami, the July bombings in London and the Sharm el-Sheikh bombs - we are the forgotten ones as far as the government is concerned."
She said her family had received no help in covering the cost of attending the inquest into Hannah's death in Chelmsford, and no specialist support for the treatment of her Hannah's sister Georgie, who was also injured in the attack.
The Foreign Office expressed condolences for Hannah's family but insisted it had provided a good service to the vast majority of Britons caught up in the attacks.
"The FCO has a special assistance plan for the victims of terrorist attacks abroad, and their families," it said in a statement.
"The details of that assistance will vary according to each situation, including whether any of the costs are already covered by existing insurance policies."
It said it had apologised in cases where some Britons had not received "the help they deserved".
"We remain determined to learn lessons, so that our support for British people in difficulty abroad is the very best it can be," it added.