The old bus station was demolished to make way for a new cinema
A survey has revealed deep discontent over the lack of a proper bus station in Stroud, Gloucestershire.
The old station, which was demolished in 2004 to make way for a new cinema, was replaced with new bus bays either side of the A46 at Merrywalks.
The new bus arrangements attracted one of the longest lists of questions and criticisms in a survey carried out by the town council.
The authority said the issue would be addressed as a key priority.
One comment said: "Merrywalks bus station was, as we were led to believe, to be temporary. We were definitely conned. Now we have to wait in the cold and rain under shelters that are definitely inadequate."
A second said: "The 'bus station' being situated on a main street has caused a huge increase in congestion. It is also dangerous for pedestrians, as many do not use the crossing and 'chance it' by running between cars. This has been a complete disaster."
Deputy mayor Andy Read said: "The fact that, with no prompting, more than 10% of people chose to complain about the bus facilities at Merrywalks certainly shows that this is an issue which requires urgent attention.
"There were also lots of positive ideas and suggestions that we are already following-up."
Other topics covered in the survey included requests for new town centre toilets, protecting green spaces and improving cleanliness.