An 87-year-old woman was left shocked by staff at a Hampshire pub when she was asked to remove her hat so she could be seen by security cameras.
Ms Freeman wore the hat to protect her against the wintry weather
Annie Freeman wore her hand-crocheted hat when she went with her niece to The Goose, Aldershot, for an orange juice.
The Bournemouth great-grandmother said she thought staff were looking for people who had recently caused "a riot" but she was too old to cause trouble.
A pub spokesman said a barmaid had been keenly following security procedures.
The octogenarian said she had always worn a hat and had been wearing it to protect against the wintry weather.
Ms Freeman said: "[The barmaid] said they have these videos in the pub and they can't see my face.
"I just thought 'Who wants to look at my face?' so I took my hat off."
A spokeswoman for The Goose said: "It is our policy that all customers have to remove their headwear - it is for safety and security reasons so we can see their faces on the CCTV cameras.
"I am sorry about the case of this particular lady.
"I am sure that it was a very nice hat and it seems that a member of our staff was just a little too keen."