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Last Updated: Friday, 25 August 2006, 14:00 GMT 15:00 UK
'Plug pulled on my broadband service'
Euro1Net e-mail
Customers received an e-mail about the problems
Following the suspension of Euro1Net's broadband internet service many customers, who have paid in advance, have been left disconnected. BBC News reporter Andrew Segal is one of the users now unable to access the world wide web.

I do believe in the maxim "if it is too good to be true, it probably is".

It is sound advice and I have heard Anne Robinson and Nicky Campbell say it on BBC Watchdog often enough over the years to usually include it in any shopping I do - especially if it is online.

So when scouring the web for a not too expensive broadband provider, I did look at Euro1net's services with a bit of uncertainty.

Because of a morbid distrust of direct debits, prompted by wrong amounts of money being taken out of my account, I was interested in whether anyone offered pre-pay subscriptions.

If Euro1net keeps its word and gets back to me with refund details about my remaining subscription, I'll be slightly less annoyed
Euro1net's 240, 1MPS, two-year deal seemed quite reasonable, complete with free connection and free modem.

Up until the service was suspended, it was completely satisfactory for the time I was able to use it.

I was able to log on whenever I wanted, I had no download limits, and speeds were OK for my usual podcasts, online radio listening and bits of website maintenance.

But when I got an e-mail bearing the title "Important Customer Update" I soon found out it should have said "important you've just lost your broadband". The service had been suspended after action was taken by BT.

The fact there was no other notice was a bit jarring, especially as I knew I had about a year-and-a-quarter's subscription left to go.

'Starting from scratch'

If Euro1net keeps its word and gets back to me with refund details about my remaining subscription, I'll be slightly less annoyed.

Who knows? They may even be able to restart services and everything will be rosy for me on the world wide web.

In the meantime, I now have to think about starting from scratch to find a new broadband ISP and how quick and easy it might be to change over.

That is the sort of thing I like to do online, only I cannot. Or at least not at the speeds that I've become accustomed to because I'll have to use my old dial-up account.

And when I find one, I'll just have to bite the bullet - or modem cable - and sign the blinking direct debit form.



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