Page last updated at 10:41 GMT, Friday, 11 December 2009

Shop hoodie ban applied to woman aged 84


The Grand Arcade in Cambridge said they are "reviewing their policy"

A Cambridge shopping arcade has apologised to an 84-year-old woman told to lower the hood of her anorak because it breached a "no hood policy".

Managers at Grand Arcade said sorry for "any stress" Peggy Harden, who walks with a stick, may have suffered when chastised by a security guard.

The shopping centre said it operated a "no hood policy" to "ensure a safe and enjoyable shopping experience".

Mrs Harden's husband Desmond said the actions were "absolutely ridiculous".

Mrs Harden said: "I was quite amazed.

'Shopping experience'

"If I had done something I don't think I could have run very far."

The arcade issued a statement headed 'Hood policy' after a local newspaper revealed how Mrs Harden had been approached while walking with husband Desmond, also 84.

The statement said: "Grand Arcade has a 'no-hood' policy within the centre. This is to ensure a safe and enjoyable shopping experience for everyone.

"However, it is not our intention to cause any upset and we apologise for any stress this may have caused.

"We are reviewing our policy to ensure the safety and well-being of all our customers."

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