Page last updated at 17:24 GMT, Tuesday, 26 May 2009 18:24 UK

Apology for disruption to trains

National Express train
Services were restored in time for the morning rush hour on the line

The main train operator providing services linking Norfolk, Suffolk and Essex with London has apologised for disruption on Monday night.

National Express East Anglia was hit by delays between London and Norwich.

Network Rail engineers worked through the night to repair overhead cables which had come down at Ardleigh near Colchester in Essex.

Peter Meades from National Express said they could not have predicted the event and were sorry for the inconvenience.

Passengers were taken off one train and, after a wait, a replacement bus service was put in its place.

Engineers worked through the night to return services to normal in time for the morning rush hour.

The disruption came on the same day that Network Rail achieved a record level of punctuality on its lines.

Network Rail's operations and customer service director Robin Gisby said passengers were experiencing the most punctual train service ever provided on Britain's railways.

"But we are far from complacent and realise that passengers still experience some delays, albeit less often than in times past."



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