Study says 'no NHS improvement'

More than 60% of people in part of Norfolk and Suffolk do not believe the NHS in their area has improved in the past few years, a survey has revealed.

Ipsos MORI were commissioned by NHS East to look into the performance of the NHS service in Norfolk and Waveney.

The study also found eight in 10 people believed they received a satisfactory service that improved their wellbeing.

A majority of people (59%) believed the NHS was striving to improve services and to provide more choice in care.

The survey interviewed more than 400 people over the phone between 22 August and 21 September this year.

Looking at results

Seven in ten (72%) patients said they felt safe in an NHS hospital and three quarters of residents said they were satisfied with accident and emergency departments (75%) and outpatient services (75%).

The majority were satisfied with NHS dentistry (64%), hospital cleanliness (66%) and waiting times for seeing a hospital consultant (55%).

Mike Stonard, chief executive of NHS Great Yarmouth and Waveney, said: "We are extremely pleased with the results of this survey.

"We are striving to provide everyone in Great Yarmouth and Waveney with the best possible care and will now look at the results of the survey in more detail to identify any areas where we could improve still further."