Rail firm 'could shed 300 jobs'

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The firm operates rail services across East Anglia and routes in and out of London

A rail firm providing services across East Anglia and into London has said it is to close its call centre in Norwich with the loss of 73 jobs.

But National Express East Anglia has not said how many more jobs would be cut as a result of restructuring.

The Transport Salaried Staff Association said these job losses would be mainly among administrative staff where 314 posts would go.

National Express operates trains across East Anglia and into London.

Gerry Doherty, general secretary of the Transport Salaried Staff Association, said: "We are surprised at the size of the cuts given that National Express only announced three weeks ago that its rail revenues have increased 9% in the past 12 months.

"With pre-tax profits of £90m last year, it looks as though the firm is anticipating a serious downturn in the coming recession."

Review of business

A National Express spokesperson said: "We can confirm we are proposing to close our Norwich Call Centre, which may lead to a reduction of 73 roles.

"We are also planning to make changes to the way we provide food and drink on board the Norwich to London trains by removing the restaurant and improving buffet and at-seat service.

"Also, as any sensible business does, we are constantly reviewing the structure of the business to give greater focus on customer service and operational delivery.

"Our people are being fully consulted and the outcomes are being shaped by consultation with trade unions and elected staff representatives.

"While these consultations are taking place, we are unable to confirm the total number affected by the review."