Commuters' questions will be put to a rail chief in an interview with an MP to be broadcast on the web.
The MP will put commuters' questions to the rail chief
Charles Horton, managing director of Govia, which took over the Southeastern rail franchise in April 2006, will answer questions on 26 February.
Jonathan Shaw, Chatham and Aylesford MP, was at Chatham station on Thursday asking commuters to have their say.
The rail firm provides services across Kent, Sussex, and south London, and some stations in Surrey.
Southeastern took over the franchise last year from the government subsidiary South Eastern Trains, which had operated services after Connex lost the franchise in 2003.
Mr Shaw said Southeastern had promised more punctual and less crowded trains, better stations and more connected services.
He said he wanted to hear if commuters were seeing improvements and added the interview would be an opportunity for them to hear a direct response to their questions.
In September 2006, Southeastern said its latest timetable had "several key improvements to cater for ever-increasing demand".
Mr Horton said the firm wanted to "operate more services and provide longer trains wherever possible" and "improve punctuality further".