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Last Updated: Thursday, 13 July 2006, 00:25 GMT 01:25 UK
Complaints rise at Severn Trent
Pair of taps
Severn Trent Water made 270m profit in the past year
Customer complaints against Severn Trent Water have risen dramatically, according to the latest figures.

There were 1,100 complaints about the Birmingham-based firm in the six months until March 2006 - a rise of 55.6% on the previous year.

It comes after the regulatory body Ofwat said it intended to fine the firm over its poor customer service.

There was a 41% rise in complaints at United Utilities but 4.5% fewer complaints about all other water firms.

Billing issues were the single biggest source of complaints to the Consumer Council for Water, which released the figures on Thursday.

Dame Yve Buckland, the council's chair, said: "From our research we know that consumer trust is getting stretched.

"They expect to see service improvements and reliable supply alongside returns to shareholders."

Last month Severn Trent announced 270m profits, a rise of 18% in the same year customers were asked to pay 15% higher prices.

The firm, which supplies customers across the Midlands, also saw leakages rise by 3% in the past year.


SEE ALSO
Ofwat warns of Severn Trent fine
08 Jun 06 |  England
Severn's profits up as leaks rise
06 Jun 06 |  Business
More problems for Severn Trent
07 Apr 06 |  Business
Severn Trent to refund customers
07 Mar 06 |  Business

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