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Last Updated: Friday, 23 January, 2004, 13:27 GMT
Call centre job fears 'overblown'
Call centre worker
Moving jobs abroad is known as "offshoring"
The rate at which call centre jobs will flow out of rich countries will not be as high as first feared, a study says.

Around 241,000 jobs will move offshore to countries such as Mexico and South Africa in 2007, according to independent market analyst Datamonitor.

But it said the total number of call centre jobs across the world would grow to 4.78 million positions by 2007, compared with 4.2 million in 2003.

Of these, the number of positions offshore will have grown to only 5%.

That compares with 2.6% at present.

Little threat

Several companies in countries such as Britain have stoked controversy recently by shifting call centre or back room operations to countries where labour is considerably cheaper.

But Datamonitor said its report - entitled 'Global Offshore Call Centre Outsourcing: Who will be the next India?' - showed there was little threat to domestic jobs from the practice known as 'offshoring'

The report's author, Ryan Powell, said: "The focus has shifted towards selling outsourcing rather than selling offshore."

Mexico, South Africa and Malaysia are increasingly becoming popular offshore locations - at the expense of more established countries such as India and the Philippines, the report said.

Head-to-head: Call centre jobs
20 Jan 04  |  Business

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