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Monday, 2 December, 2002, 19:16 GMT
'Worst bus route' named and shamed
322 bus
Passengers waited longest for the 322
The least reliable bus route in London has been named in a league table ranking services according to delays.

Passengers travelling on the 322 between Crystal Palace and Elephant and Castle in south London are most likely to be left waiting.

The service, which is run by Connex, has to contend with heavy traffic and passes through Brixton market on its route.

One woman told BBC London she had waited an hour and a half for the 322 to turn up in the past.

Five worst routes
322 Crystal Palace - Elephant and Castle
10 Archway - Hammersmith
183 Golders Green - Pinner
3 Crystal Palace - Oxford Circus
185 Victoria - Lewisham
John Ashmore, from Connex Bus UK, told BBC London that congestion was behind the delays.

He said: "There are bottlenecks and pinch points on this route that, when you add them all together, cause major problems for our customers."

The bus route which best stuck to its timetable was the T33 from West Croydon to Addington Village, run by Metrobus.

Data compiled for Transport for London (TfL) between June and September 2002 looks at how long passengers are left waiting outside advertised intervals.

Five best routes
T33 West Croydon - Addington Village
151 Wallington - Worcester Park Station
RV1 Covent Garden - Tower Gateway
391 Richmond - Fulham Broadway
78 Shoreditch - Nunhead
But TfL says more Londoners are using the buses now than at any time since 1975 and reliability has improved compared to last year.

Its figures show 80% of passengers on routes with five or more buses per hour are waiting less than 10 minutes.

London Buses director of performance, Clare Kavanagh, said improvements were due to bigger and more frequent buses and new contracts which allow TfL to penalise poor performers.

"London's passengers on average are getting a more reliable service but we've much more to deliver," she said.

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 ON THIS STORY
BBC London's Duncan Williamson
"Statistics often hide the true horror"
See also:

02 Jul 02 | England
05 Jun 02 | England
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