Page last updated at 10:38 GMT, Wednesday, 30 December 2009

Eurotunnel services recover after technical problems

Eurotunnel trains
The delays were not related to the weather, said Eurotunnel

Eurotunnel's vehicle shuttle service appears to be running normally after technical problems caused delays.

About 400 vehicles were affected on Tuesday evening, with some passengers given ferry tickets as an alternative.

On Wednesday an automated message said only passengers with advance bookings would be able to travel, although no- one was available to confirm details.

The hitch came after both Eurostar and then Eurotunnel suffered major problems and delays earlier this month.

Before Christmas Eurostar services were suspended for three days after trains broke down in the Channel Tunnel because of bad weather, and the backlog of passengers unable to travel by Eurostar increased pressure on Eurotunnel services.

Following the latest problems Eurotunnel's customer phone line said there was currently a 30-minute wait at the terminal in Folkestone, and no queues at check-in.

Owing to "extremely high demand" no one would be able to travel at times other than the slot they had booked, it said.

'Chaos'

On Tuesday evening one passenger said there was "chaos", with traffic queuing from the terminal back to the M20 motorway.

People without reservations were being turned away, she said.

Her train had been due to leave at 2000 GMT but was delayed until midnight.

Eurotunnel said there had been some technical problems with trains since early Tuesday evening, causing delays which it said were about 90 minutes to two hours.

It said it offered ferry tickets to passengers as an alternative whenever there were delays of 60 minutes or more.

A spokesman said: "The technical problems are not related to the weather and are being looked at by engineers who hope to resolve things as soon as possible."

There were no problems reported from the French end.



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