Page last updated at 04:53 GMT, Wednesday, 24 September 2008 05:53 UK

Call centre delays 'top irritant'

Mobile phone
Hanging on the phone to call centres was said to be the most annoying

Being kept on hold by a call centre is the thing most likely to make people angry, a survey suggests.

The poll for BBC Two programme Losing It found 26% said call centre delays were the most infuriating situation.

Some 23% said being physically attacked was most anger inducing, while being insulted and queue-jumping were rated joint third at 8% each.

The poll of 3,787 people coincides with the two-part documentary presented by comedian and actor Griff Rhys Jones.

The programme looks at how anger affects people in everyday life.

Deep breaths

The survey suggested people in the West Midlands were the angriest - 16% from the region said they had trouble calming down when they got angry which compared to a national average of 11%.

Three-quarters of those surveyed mentioned being kept on hold on the telephone as a source of annoyance, even if it was not the most annoying thing.

Those in Scotland and the West Midlands were most likely to use alcohol to help calm themselves down when they got angry (19%).

People in Wales (68%) were more likely than average (60%) to get angry about queue jumping. Only the East Midlands had a higher figure (69%)

Public transport delays caused Londoners (50%) to get more angry than the average (42%).

More women than men - almost three-quarters compared to two-thirds - said they took a deep breath to calm down.

The programme, Losing It - Griff Rhys Jones On Anger, was screened on 23 September. The second episode will be shown on BBC Two at 2100 BST on Tuesday 30 September.

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