British Broadcasting Corporation

Page last updated at 17:53 GMT, Thursday, 19 June 2008 18:53 UK

Sainsbury's website glitch fixed

Apology on Sainsbury's website
Customers had been greeted with an apology page when they tried to order

Sainsbury's has fixed a "technical glitch" which put its online ordering system out of operation for two days.

But supermarket customers left without groceries will have to wait until Saturday before deliveries resume.

Sainsbury's website is now back up and running and customers are able to amend existing orders or place new ones.

The company said about 20,000 people had been affected by the problem on Wednesday and Thursday and it has offered £10 vouchers as compensation.

In a statement, Sainsbury's said: "We experienced a technical glitch which affected our ability to process orders.

"We have been contacting customers whose orders have been affected over the last couple of days and would like to apologise once again for the inconvenience this has caused.

"We have spent just over 48 hours fixing the problem and the website has been thoroughly tested."

The supermarket giant said deliveries would resume from 0800 BST on Saturday.

A spokeswoman said no-one had hacked into the website and customers' details had remained secure during the shutdown.

The fault was spotted on Tuesday afternoon, and left customers facing an apology page when they tried to place an order.

Print Sponsor


SEE ALSO
Online food claim angers stores
22 Nov 07 |  Business

RELATED INTERNET LINKS
The BBC is not responsible for the content of external internet sites


FEATURES, VIEWS, ANALYSIS
Monkeys notice bad grammar, and nine more factlets
Dissidents' role in fall of communism in Europe in 1989
'Brother' Obama spoke straight to Africa's heart

PRODUCTS & SERVICES

Explore the BBC

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.
Americas Africa Europe Middle East South Asia Asia Pacific