Friday, October 2, 1998 Published at 15:23 GMT 16:23 UK
Moan, moan, moan
British consumers have kept up their reputation as a nation of moaners, making more complaints than before in the past year.
"From five years ago, 64% of us say we complain more. So we are no longer turning the other cheek, we're complaining a lot more.
More than half the British people surveyed said they had complained to an organisation about poor service.
This compares with 43% of Germans, 40% of French and 26% of Italians.
Solicitors were judged to provided the poorest service by those surveyed, while telecommunications was pronounced the most improved service.
Companies in the United States give the best service to their customers, according to Ventura's survey.
"The weakness of customer service among UK business may not only hinder their efforts to expand in Europe, but also leave them open to European rivals which can poach domestic customers by claiming a superior service," she said.