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Thursday, 2 August, 2001, 13:58 GMT 14:58 UK
Car dealer cowboys targeted
![]() Poor servicing is a common complaint
West Yorkshire's trading standards officers are hoping to wipe out fraudulent car dealers and mechanics with a new partnership agreement.
They are encouraging garage owners to sign up to a code of practice that will give car buyers extra security. Members of the scheme must demonstrate a "commitment to fair, safe and honest trade practices" in independent ausits by the officers. Customers are being encouraged to use the member companies to improve the image of decent traders.
"This scheme will help to forge better relations. "We are trying to provide a level playing field for everyone." The Motor Trade Partnership requires members to:
West Yorkshire Trading Standards say 19% of all the customer complaints they receive are related to the motor industry.
Graham Hebblethwaite, an officer in Leeds, said that inviting customers to go to certain traders was a good solution to the problem. "It's annoying sometimes because we've got to be independent so we can't use all the information in our system. "People ring up and ask for advice on buying a car and we're not allowed to warn them about rogue traders. "Now we can direct them to dealers we're confident we don't have a problem with." The scheme is operating in Leeds, Bradford, Huddersfield and Wakefield.
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