Friday, June 5, 1998 Published at 06:38 GMT 07:38 UK
The complaints standing at platforms 1, 2, 3, 4, 5, 6, 7, 8 ...
These commuters on South West Trains have actually made fewer complaints
The number of railway passengers complaining of poor quality service has shot up, according to the latest figures released on Friday.
"We are now receiving more complaints in three months than we received in a whole year less than a decade ago," said the committee.
Of the 25 privatised rail companies, only five found the number of complaints about them falling, with the Gatwick Express the best performer, registering a 60% drop in moans.
The unhappiest passengers were to be found on Great Western Trains, which had 1,276 complaints recorded against it. There were also big rises in complaints by people using Cardiff Railway, (up 470%) and Chiltern Railways (up 460%).
Passengers' biggest bugbear was punctuality, which accounted for 22% of all the complaints, a rise of 149% on the first quarter of 1997.
But there were also big rises in the number of complaints about the accuracy of information on the national reservation telephone inquiry lines (up 173%); ticket pricing (up 154%); and overcrowding (up 101%).
The committee's national director Paul Hadley said: "It gives no pleasure to record such a substantial high level of dissatisfaction with the service provided over so much of the rail network again this quarter.
"The extraordinarily high increases in many parts of the country are a matter of huge concern. Using this evidence, we shall be taking up the causes of dissatisfaction with operators on behalf of long-suffering passengers."
Rail complaints by company: