Page last updated at 08:23 GMT, Thursday, 1 April 2010 09:23 UK

Floodwater cleared at BT exchange

BT logo, BT exchange flood
BT has set up a helpline running recorded updates at 0800 1690199.

The water from a flood which caused a broadband and telephone outage for thousands of customers on March 31 has been cleared overnight says BT.

The flood at an exchange in Paddington on March 31 was caused by an electrical fault, which also sparked a fire.

It had a knock-on effect at exchanges around the UK. People on various broadband and phone networks were affected.

BT says it is reinstalling power to its Paddington exchange.

"We are now beginning to restore communications services to customers and this work will continue throughout the day," said a spokesperson.

Telecoms company Gradwell told the BBC that 437 exchanges around Britain were affected by the incident.

Readers of the BBC News website reported that bars and shops in the surrounding area were only accepting cash on March 31 as card payment systems had crashed.

In an email, reader Mark Airey said that "many businesses" had been affected in Marylebone, where he works, and Roger Gherson reported ongoing problems with phones in west London at 9am on April 1.

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