Page last updated at 14:38 GMT, Thursday, 15 October 2009 15:38 UK

Microsoft recovers Sidekick data

Safe being unlocked, Eyewire
The data loss worried those switching to cloud computing

Microsoft says it has now recovered the personal data lost when its Sidekick servers suffered an outage on 13 October.

The online service backs up contacts, photos, calendar appointments and other personal data stored on the mobile phones of Sidekick T Mobile customers.

Microsoft Corporate Vice President Roz Ho says that all data will be restored, beginning with personal contacts.

She believes that only a minority of Sidekick users are still affected.

"The outage was caused by a system failure that created data loss in the core database and the back up," she wrote in an open letter to customers.

The number of customers affected was not released, but Sidekick is believed to have more than one million subscribers overall.

Microsoft says it has installed a "more resilient back-up process" to safeguard against a repeat incident.

The issue has been seen by industry experts as the largest failing for cloud computing in recent memory.

"This is the most spectacular loss of data on the web to date," Harry McCracken, editor of Technologizer.com told BBC News at the time.



Print Sponsor


SEE ALSO
Phone sales hit by Sidekick loss
13 Oct 09 |  Technology
Human error blamed for data loss
17 Apr 09 |  Lancashire
HSBC fined for personal data loss
22 Jul 09 |  Business
Workers 'stealing company data'
23 Feb 09 |  Technology
Data loss firm contract axed
10 Sep 08 |  UK Politics

RELATED INTERNET LINKS
The BBC is not responsible for the content of external internet sites


FEATURES, VIEWS, ANALYSIS
Has China's housing bubble burst?
How the world's oldest clove tree defied an empire
Why Royal Ballet principal Sergei Polunin quit

BBC navigation

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Americas Africa Europe Middle East South Asia Asia Pacific