BBC News website readers have been writing in with their reflections on the death of Diana 10 years ago.
Here, Sarah from East Grinstead tells of how a call from Diana helped her through bulimia.
By 1997 I had lived with bulimia for 14 years. I was also pregnant and worried how this would affect my unborn child.
Diana was the only person I knew who had gone through something similar.
I wrote her a letter in July, just before her death. I didn't think anything would come of it.
One evening, I got a phone call at home.
'Hello, this is Diana,' the caller said.
'Diana who?' was my immediate reply.
I didn't know anyone with that name. But then I recognised her voice. She told me she was phoning in reply to my letter.
The whole experience was unreal, like a dream.
We talked through some of my worries and our shared experiences. I was concerned that when I craved food it might be because of my bulimia and not my pregnancy. Where was the line?
Diana told me not to worry about that and reassured me I would get through the pregnancy.
The phone call was a real turning point in my life, and now I am free of the illness. The fact that she was able to empathise with me, and the shock of talking to the princess helped me to turn the corner.
It was a real turning point in my life, and now I am free of the illness
I had suffered from the illness since the age of 10. I think it all began with the complex relationship I had with my mother.
From that point things only got worse. Throughout my teens various traumatic events pushed me back into the pattern of binging on food and then getting rid of it.
Your whole thinking becomes dominated by that need to binge and then to empty your body.
By 1996 and 1997 the problem had got so bad that I had two long spells in hospital
The phone call and the birth of my son were luckily the start of a change in my life. Now my life had to be for Henry - who is now a healthy 10-year-old.
And I have a second son, Tom, who is seven.
I still remember the end of the call. Diana said she had to go because the boys had come in - and of course it was the princes she was talking about!