By Elettra Neysmith
Afghanistan has opened a new government office dedicated to complaints.
Disillusionment with the Afghan government is widespread
The department will collect all manner of complaints from the Afghan public and pass them on to the office of President Hamid Karzai.
The new presidential complaints office has a staff of 23 and is headed by Asadullah Wafa.
He says that although it is currently based in the capital, Kabul, the intention is to also set up agencies in various Afghan provinces.
The government is clearly taking the matter of complaints seriously.
Mr Wafa was previously governor of Afghanistan's southern volatile Helmand province - the heart of the Taleban insurgency.
But this new job will be no easy ride either.
Afghanistan has many problems and on top of those, corruption is rife across all levels of Afghan society.
Disillusionment with the government therefore is widespread.
Mr Wafa says the complaints office will take the necessary measures to address people's problems - but with no executive powers, critics say it is unclear how effective the complaints procedure can really be.