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Perfecting the art of complaining

For most of us, making an official complaint can be more stressful than it's worth, says the Office of Fair Trading.

According to the Office of Fair Trading, one person in three made an official complaint in the last year. But most of them said making that complaint was very stressful. Working Lunch's Ben Shore looks at why.


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DRIVERS WANTED

Why some should still take their refund claims to the Financial Ombudsman.

Get in touch if you have been taught to drive by a member of your family, or a friend.

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Consumers put their questions to the BBC's Money Matters Roadshow.



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