BBC News
Launch consoleBBC NEWS CHANNEL
Page last updated at 17:08 GMT, Wednesday, 28 October 2009

The art of complaining online

Unhappy consumers are using social networking sites to share their woes. And big companies are increasingly using the same technology to respond.

BBC Fast Track's Carmen Roberts logs on to find out how its done.

Story Tools

banner watch listen bbc sport Americas Africa Europe Middle East South Asia Asia Pacific