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Page last updated at 10:59 GMT, Friday, 29 August 2008 11:59 UK

Useful contacts from recent programmes

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Welcome to Working Lunch's little black book: a complete list of contact details for the organisations we mention on the show.

Wednesday 4 February

Warmfront scheme contacts

Friday 30 January

LOST ACCOUNTS

Have a look at the mylostaccount website - all building societies are now signed up and records go back 100 years.

You can look online to find to find National Savings and Investments products:

And you may even have a pension plan taken in the past that has slipped through the cracks - start your search at the Pension Tracing Service.

Call 0845 6002 537

Pension Tracing Service
Tyneview Park
Whitley Road
Newcastle Upon Tyne, NE98 1BA

Help is also available at the local Citizens Advice Bureaux:

And there's an online calculator on the HMRC website:

LOST SHARES

Lost shares

If you think you owned shares but can't remember the details or have lost the paperwork, you can get in touch with the three leading registrars for shares: Computershare, Equiniti and Capita.

They'll do the search for you and, with any luck, turn up the evidence you need.

For life assurance policies, the ABI recommends the Unclaimed Assets Register. It costs 25 to search for life assurance and pension policies.

TAX CREDIT HELPLINE

0845 300 3900

Thursday 29 January

BOILER ROOMS

This is a list of most active boiler rooms which the FSA (Financial Services Authority) warns people not to have dealings with.

Cantwell International

Clinton King

Gotthard Capital Partners

Harvey & Baxter Asset Management

Legacy International

Limbaugh and York Associates

Lincoln Ventures

Milton White Advisors

Steinberg Investment Research

Westcomb Capital Management

See the Money Made Clear website for more information:

Money Made Clear

It's also worth checking the FSA's list of unauthorised firms targeting UK investors:

FSA

Consumer Helpline: 0845 606 1234

Wednesday 28 January

THEO PAPHITIS' WEBSITE

Friday 23 January

TAX DEFERRAL (BUSINESSES)

HMRC Business Support



Friday 16 January

CHILDREN'S TAX CREDIT RELIEF

You may be eligible for a pay out of 520 if any of your children were under 16 between April 6 2001 and April 5 2003 but you must claim before January 31st.

Contact your local tax office to find out whether you have received the credit already.

HMRC - 0845 300 3949

MORTGAGE RELIEF SCHEMES


Wednesday 14 January

Help with setting up your own business

British Chambers of Commerce

Princes Trust

Job Centre PlusBusiness Link

Find out whether your small business is eligible for government funding:

Business Link Real Help


Tuesday 13 January 2009

HEATING HELP

Home Heat Helpline - 0800 33 66 99.


Friday 19 December

PET SANCTUARY

The sanctuary Rob visited was called Holly Hedge.

Holly Hedge Sanctuary

FIRMS BUYING UNWANTED ENDOWMENTS

Association of Policy Market Makers (APMM)

Address: Kings Court, Bath BA1 1ER

Tel: 0845 011 9406. Fax: 0845 833 0087.

Email: valuations@apmm.org

If you are still dissatisfied after complaining to your provider:

Financial Ombudsman Service

Consumer helpline (open 9am to 5pm, Monday to Friday)

0845 080 1800

(calls cost up to 4p a minute for BT customers - but are likely to cost more if you use another phone provider or call from a mobile)

020 7964 0500

(this number may be cheaper if you use a mobile phone or a phone provider other than BT - and will be "free" if you pay a monthly charge for calls to numbers starting 01 or 02)

E-mail: complaint.info@financial-ombudsman.org.uk



Thursday 18 December

Power of Attorney

Office of the Public Guardian (download Lasting Power of Attorney forms here for free)

OPG Customer Services: 0845 330 2900 (or email customerservices@publicguardian.gsi.gov.uk)

Consultation Papers and information

To respond to the consultation email MCAReview@publicguardian.gsi.gov.uk



Wednesday 17 December

Further information about retraining

England

Wales

Scotland

Northern Ireland

Careers Advice

Also see:


Monday 8 December

Protection from scams

Consumer Direct - 08454 040506


Wednesday 3 December

Starting your own business



Tuesday 2 December

Advice for SpeedFerries customers:

1. Check your booking - If it was made through a travel agent you may have more rights.

2. Contact your card provider - If you paid by credit card and the transaction was more than 100 you should be protected.

3. Make other arrangements. Some rival firms have offers for SpeedFerries customers. For example LD lines is offering a 75% discount but only from Portsmouth or Newhaven, whereas Norfolkline will offer a 20% discount between Dover and Dunkerque.

LD Lines

Norfolkline

Friday 28 November

THE RETAIL TRUST

0808 801 0808

helpline@retailtrust.org.uk

All MFI employees and former employees will be contacted but can email mfi@mcr.uk.com

Customers should call 0870 6075054


Monday 24 November

DIRECT DEBITS

Tel 08454 04 05 06



Wednesday 19 November

ENTERPRISE WEEK

Make your mark


Tuesday 18 November

FLIGHT RIGHTS

Air Transport Users Council The European Commission's emergency email address for air passengers is: passengersrights@ec.europa.eu


Monday 17 November

MONEY SAVING MONDAY WEBSITES



Wednesday 12 November

REDUNDANCY FACTS

If your salary is more than 330 per week, you'll still only get a maximum of 330 statutory redundancy payment.

If you earn less than 330 per week - say 250 - then you'll only get that figure that you earn - 250.

** Note both figures are a FLAT RATE. It doesn't take into account the cost of living where you are based.

If you've been in your job for less than two years then you're not entitled to any statutory redundancy payment



Tuesday 11 November

Portable power gadgets featured on the programme (others are available):

With thanks to the Ramblers Assocation:



Wednesday 6 November

Icesave Customer Services Helpline: 0845 605 6050

Tuesday 5 November

ENERGY SWITCH COMPANIES

Energy Helpline

Ofgem

Uswitch

Simply Switch

Consumer Focus

WORKING MUMS

Working Mums

Women Like Us


Monday 3 November

SAVINGS ACCOUNTS BEST BUYS

Top three Fixed Rate Bond accounts

1. ICICI Bank UK's HiSAVE Fixed Rate (without early access): 7.10% interest on a one year bond (minimum deposit 1000)

2. Anglo Irish Bank's Fixed Rate Bond: 7.05% interest on a one year bond (minimum deposit 500)

3. Anglo Irish Bank's Fixed Rate Bond: 7% interest on 6 month and 2 year bonds (minimum deposit 500)

Top three No Notice accounts

1. Capital One Savings' Bonus Saver Issue 3: 6.5% interest(minimum deposit 500) - rate includes 1% introductory bonus for 12 months

2. Anglo Irish Bank's Easy Access Deposit Issue 2: 6.4% interest(minimum deposit 1)

3. Birmingham Midshires' Access Reward Issue 2: 6.4% interest (minimum deposit 1000) - rate includes variable bonus, currently 0.65%, for 12 months

Top three Notice accounts

1. Anglo Irish Bank's 7 Day Notice Issue 2: 6.55% interest (minimum deposit 1) - 7 days notice required to withdraw funds

2. Derbyshire BS' Postal 60 Triple Guarantee: 6.05% interest (minimum deposit 250) - 60 days notice required

3. Progressive BS' Postal 7 Day Notice: 5.95% (minimum deposit 500) - 7 days notice required



Thursday 30 October

MONEYSAVING WEBSITES MENTIONED ON THE SHOW

Supermarket price comparison sites

Vouchers

Cashback sites

Other sites

(discount restaurant reservations)

(find the lowest petrol prices in your area)

(discounts and concessions for the over-60s)

(student offers)



Wednesday 29 October

ILLEGAL MONEY LENDING HOTLINE
0300 555 2222

HELP FOR PEOPLE WISHING TO GET ONLINE FOR THE FIRST TIME (If you're new to the web: click on the blue text with your mouse to get through to the websites listed below)

Digital Unite - Organisers of Silver Surfer of the Year Awards (Tel: 0870 241 5091)

Age Concern (Freephone: 0800 009966)

Find public libraries (Tel: 0121 345 7300)

UK online centres (Freephone: 0800 77 1234)

Third Age Foundation (Tel: 020 8748 9898)

BBC Computer Tutor

My Guide

Help the Aged

Ability Net (Tel: 0800 269545 - Central England, North, North East and North West OR 0870 240 4455 for London and South East)

The Museums, Libraries and Archives Council
Grosvenor House
14 Bennetts Hill
Birmingham B2 5RS

POUNDLAND RECALL

The unsafe items are:

Kids Halloween pirate mask
Item no: 57364
Bar code: 5025066573645

Kids Halloween mask & hood
Item no: 56348
Bar code: 5025066563486

Witches hat & playset
Item no: 43917
Bar code: 502506643917

Poundland customer services: 0800 731 5622

Poundland



Tuesday 28 October

COMPUTER GAMES CLASSIFICATIONS

Pan European Game Information



Monday 27 October

CHARITY DONATIONS

Nottinghamshire Hospice

Tel: 01159 101008

email info@nottshospice.org.

Charities Aid Foundation


Thursday 23 October

ENERGY ADVICE

Price comparison sites:

If you're in Northern Ireland:

WAVE POWER

The wind turbine company we featured on the show:



Tuesday 21 October

PENSIONS ADVICE

Or you can contact the service by phone on 0845 601 2923

HOW TO START YOUR OWN BLOG

The sites we mentioned on the programme were:




Thursday 16 October

HOW TO AVOID UNWANTED CALLS/MAIL

The gadget we featured was from trueCall:

Wednesday 15 October

For student money making - and money saving - ideas you can try these websites:



Tuesday 14 October

The eco button we featured on Declan's Tech Shed was from Tango Group:


Thursday 9 October

Landsbanki Guernsey's administration statement


Tuesday 7 October

E-BOOKS

The e-book readers we featured on the programme are:

You can download free e-books at:

ICESAVE ADVICE

Icelandic Depositors' and Investors' Guarantee Fund

Financial Services Compensation Scheme

Icesave's financial protection statement


Friday 25 September

PENSION CREDIT HELPLINES

The Pension Credit application line is a free number:

0800 99 1234

The line is open Monday to Friday between 8.00am - 8.00pm. It is also open 9.00am to 1.00pm Saturday but it's strongly recommended not to leave it that late. Make sure you call by October 6.

Pensions Advisory Service Helpline:

0845 6012923

Open 9am to 5pm, Monday to Friday.


Tuesday 23 September

OTHER RECRUITMENT COMPANIES SPECIALISING IN OLDER EMPLOYEES

AgeThing

Wrinklies Direct

MaturityWorks


Monday 22 September

COMPANIES OFFERING CREDIT REPORT SERVICES

UK Data Ltd


Tuesday 16 September

OVER 60s RECRUITMENT AGENCY

Brian Kent, 01892 -823746

email: info@thereallycaring60plusrecruitmentcompany.co.uk

BBC INFLATION CALCULATOR

personal inflation calculator


Friday 12 September

INFORMATION ABOUT XL

CAA emergency contact phone number (please check their website below first):

Calls from within UK: 0870 5900 927

Calls from abroad: 02891 85 6547

More from Working Lunch:

More from BBC News:


Thursday 11 September

FUEL BILL HELPLINES

Act on CO2: 0800 512 012

Winter Fuel Payment Helpline: 08459 15 15 15

Warm Front: 0800 316 2805

Home Heat Helpline: 0800 33 66 99

PAYROLL GIVING

Geared for Giving


Wednesday 10 September

MISSING MILLIONS

If you have an account with HSBC or Halifax that you haven't accessed in years they want to hear from you:

Or you can go to this site, run by British Banker's Association, Building Societies Association and National Savings and Investments, which covers most institutions including HSBC and Halifax.

INSULATE YOUR HOME

Find out if you are entitled to an insulation grant. The National Insulation Association website will enable you find a local installer who can offer you a free - no obligation - home survey and give up to date advice on all entitlements.


26 - 29 August

SOCIAL ENERGY TARIFFS

Here's what some of the biggest energy providers offer:

EDF : Energy Assist tariff which is 15% lower than the standard tariff.

Scottish and Southern : EnergyPlusCare is 20% lower than the standard tariff.

British Gas: Their Essentials tariff is their lowest standard tariff

Npower: Spreading Warmth offers a 125 saving per fuel

ScottishPower: Carefree Plus offers a 112 saving

For more information:

Call the Home Heat Helpline 0800 33 66 99

Or look at these websites



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CURRENT ACCOUNTS AND SAVINGS RATES

To give an idea of some of the best savings rates available, we mentioned a number of products on the programme. But the situation changes quickly so don't rely on this for your investment decisions and also check the terms and conditions carefully.

HOW TO AVOID SCAMS

Tony Levene's book is called How to Avoid Scams and is published by Age Concern books.


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21st - 25th July

PROBLEMS WITH MORTGAGE PAYMENTS

FUEL PRICES COMPARISON

GETTING BACK TO WORK


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14th - 16th July

CHILDCARE VOUCHERS

Look for the leaflet: "Paying for childcare:getting help from your employer" in the following website

HBOS RIGHTS ISSUE

FOOD HYGIENE RATING

INTERNATIONAL SIM CARDS


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7th - 11th July

ROB'S REPORT

GETTING RID OF JUNK MAIL

PRINCE'S TRUST

AVIATION INDUSTRY WATCHDOG

ADVICE ON MAKING A SMALL CLAIM

HBOS RIGHTS ISSUE


Cartoon phone

MORTGAGE INTEREST RELIEF


Cartoon phone

2nd - 6th June

CREDIT RATING FIRMS

TEST YOUR BROADBAND SPEED


Cartoon phone

27th - 30th May

CARERS ADVICE

PREMIUM TELEPHONE NUMBERS

FINANCIAL COMPLAINTS

Email address: complaint.info@financial-ombudsman.org.uk

Tel: 0845 080 1800 (calls should cost no more than 5p a minute for BT customers - other networks may vary)

Or tel: 020 7964 0500 (this number may be cheaper for calls from some mobile phones and other networks)

HOLIDAY SCAMS

If you've bought in the EU:

CLUBBING TOGETHER - YOBCO

CHILD TRUST FUNDS

CONSUMER PROTECTION

Tel: 08454 04 05 06


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19th - 23rd May

STUDENT FINANCE

CUTTING CAR COSTS

ONE DAY BANK TRANSFERS

From 27th May the following banks will gradually introduce the Faster Payments Service:

Abbey, Alliance & Leicester, Barclays, Citi, Clydesdale and Yorkshire Banks (National Australia Group), Co-operative Bank, HBOS, HSBC, Lloyds TSB, Nationwide Building Society, Northern Bank (Danske Bank), Northern Rock, and Royal Bank of Scotland Group (including NatWest and Ulster Bank).

Please note that the Faster Payments sort code checkeron the website of the UK payments association APACS will only be available from 27th May.

HOME CARE


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6th - 9th May

COMPOST AWARENESS WEEK

JOBSEEKERS' OPPORTUNITIES



SEE ALSO
Watch again
07 Jul 08 |  Working Lunch

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