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Working Lunch Wednesday, 27 November, 2002, 15:24 GMT
Any Tiscali troubles?
Steve Horley, ISP director, Tiscali
Steve will be taking your questions
Following your complaints to Working Lunch about Tiscali, on 15 October Steve Horley, the company's ISP Director, bravely came on the programme to answer your queries.

A number of customers had been billed when they shouldn't have been and others, amazingly, not charged when they should have.

Getting through to the company on the telephone was also proving difficult.

Steve took your points on board, answered your questions and promised to return.

Tomorrow he's back. So how has Tiscali been treating you?

Send your comments and questions to us through the usual channels:

  • E-mail - working.lunch@bbc.co.uk. And it would really help us if you write "Tiscali" in the subject box. Or alternatively click here to write to us directly.

  • Fax - 020 8576 8799
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