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Page last updated at 10:33 GMT, Saturday, 26 June 2010 11:33 UK

European regulation lacking bite

Joanne Babbage
Joanne Babbage
Politics Show South

Politics Show South took Sue's case to her MEPs in Brussels

When Sue Pike from Southampton paid £1600 for a two week holiday she expected to get what she paid for.

She was born with a brittle bone disease and although she likes to be independent, she does need some help to get around.

Sue booked a stay in a new respite centre in Spain run by an English lady who offers 24 hour care.

But Sue says she was often left alone, even by the pool, with just a walkie- talkie to call for help.

Obstacles

The centre advertised itself as completely accessible on the ground floor, but when she got there Sue was confronted with ramps and obstacles which meant she could not get around in her wheelchair.

She was told the room would be en-suite, but the bathroom was actually at the end of a long corridor through a kitchen.

And she says that, had she not taken some of her own equipment, she would have been completely unable to use the toilet.

Sue says that far from the relaxing break she was anticipating, she ended up worrying about her safety for much of the holiday.

Redress

Sue has tried to complain to the centre but did not get a reply.

She has tried to find out about her rights online and has failed.

So she got in contact with the Politics Show.

We have taken her case to Brussels to some of the MEPs representing the South East.

Find out this Sunday what they had to say about Sue's holiday and if they think she has any rights of redress against the holiday provider.

Join Peter Henley on The Politics Show South on Sundays.

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