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Money Box Live: Consumer rights

christmas gifts
BBC Radio 4's Money Box Live
Wednesday, 28 December 2011 at 1502 GMT On Radio 4 and Online

Do you know your rights to refunds and returns for faulty or unwanted goods or Christmas presents?

There were predictions that shoppers would be spending slightly less this festive season compared to December 2010 because of continuing economic gloom.

But allowing for a slight drop, that still means that billions of pounds have been spent in shops or online. So are you clear about your consumer rights?

Did your deliveries arrive in time for Christmas?

What are your rights if goods are faulty or not as expected?

Do different rules apply if you shop online, by phone or with a catalogue?

Who pays for postage and packing if orders need to be returned?

Perhaps you have a question about online auction sites?

And what happens if you buy goods in a sale?

Whatever your question, Paul Lewis and a team of experts were here to help.

• David Cresswell, Financial Ombudsman Service

• Jenny Driscoll, Which?

• David Sanders, Trading Standards Institute

Presenter: Paul Lewis
Producer: Lesley McAlpine




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