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Page last updated at 15:42 GMT, Friday, 2 September 2011 16:42 UK

Spotting suspicious card use

Barclaycard
BBC Radio 4's Money Box
Saturday, 3 September 2011 at 1204 BST on Radio 4 and Online

There are concerns over how well anti-fraud measures are working at Barclaycard following two cases which listeners have reported to Money Box.

In both cases, the criminals successfully impersonated the customers in calls to the bank's staff. They then went on spending sprees putting £10,000 on each card. The cards were not blocked and the fraudulent transactions only stopped once the cards had reached their limits.

Bob Howard investigates and we hear from Paul Rodgers, chairman of Vendorcom.

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Coach concession cuts

From the end of October the Government is abolishing half-price coach concessions for pensioners and disabled people in England.

Currently the government pays £17.5m to subsidise these fares, of which £15m goes to the coach operator National Express. In the last year nearly three million concessionary journeys were made on National Express alone.

Coach companies argue that they have not been consulted over the decision and campaign groups say the cuts will disadvantage older and disabled people. While others argue, during a time of overall cuts, why should this concession still exist?

Paul Lewis has been talking to coach passengers and the transport minister Norman Baker.

Mervyn Kohler, Special Advisor, Age UK and Andrew Haldenby, Director, Reform also join the programme.

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Auto-enrolment in pensions

A major pensions report warns that one in three employers plan to cut back on pension spending when new rules begin in 2012 to ensure as many workers as possible save for their retirement. The industry survey, by the Association of Consulting Actuaries, already reveals that more employees are choosing not to join their pension scheme because they want to spend the money now.

Will auto-enrolment which starts next year change that trend? Stuart Southall, chairman of the ACA, joins the programme.

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Mortgage lender calls customers with advice

Thousands of people with mortgages are being telephoned and warned that when interest rates rise, they may struggle to make their payments.

A pilot scheme being run by the state-owned company called UK Asset Resolution Ltd (UKAR) which was created to manage Northern Rock's risky mortgages and Bradford and Bingley's.

UKAR says it has identified around 30,000 people that it thinks might be at risk of defaulting on their mortgage. Over the next few months they intend to call each mortgage holder, warn them that it may be harder to repay if interest rates go up, and suggest ways of managing their money.

Ray Boulger of mortgage broker John Charcol and Alex MacDermott of Citizens Advice discuss whether mortgage lenders should be ringing their customers to check they are managing their finances.

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BBC Radio 4's Money Box is broadcast on Saturday at 1204 BST and repeated on Sunday at 2102 BST.



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