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Your consumer rights questions

Shopping bags
BBC Radio 4's Money Box
Wednesday, 13 July 2011 at 1502 BST on Radio 4 and Online

Improved rights for Europe's 500 million consumers are being set up by the European Parliament.

The Consumer Rights Directive will strengthen refund and return regulations and protect customers from hidden costs and internet fraud.

If you want to find out about the new rules, or you're frustrated by poor service, hidden costs or small print, why not ask our team for advice?

What are your rights if goods are faulty, damaged or break down?

How long should your purchase take to arrive?

Do different rules apply if you shop online, by phone or with a catalogue?

Who pays for postage and packing if orders need to be returned?

Perhaps you want to buy goods and services from another country?

What happens if services are poor quality or not as expected.

Whatever your consumer rights question, our guests will be ready to help.

Paul Lewis was joined by:

Laura Fergusson, European Consumer Centre

Martyn Hocking, Which?

David Sanders, Trading Standards Institute

Presenter: Paul Lewis
Producer: Diane Richardson

Money Box



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