BBC News
Launch consoleBBC NEWS CHANNEL
Page last updated at 12:42 GMT, Friday, 8 July 2011 13:42 UK

Your consumer rights questions

Shopping bags
BBC Radio 4's Money Box
Wednesday, 13 July 2011 at 1502 BST on Radio 4 and Online

Improved rights for Europe's 500 million consumers are being set up by the European Parliament.

The Consumer Rights Directive will strengthen refund and return regulations and protect customers from hidden costs and internet fraud.

If you want to find out about the new rules, or you're frustrated by poor service, hidden costs or small print, why not ask our team for advice?

What are your rights if goods are faulty, damaged or break down?

How long should your purchase take to arrive?

Do different rules apply if you shop online, by phone or with a catalogue?

Who pays for postage and packing if orders need to be returned?

Perhaps you want to buy goods and services from another country?

What happens if services are poor quality or not as expected.

Whatever your consumer rights question, our guests will be ready to help.

Paul Lewis was joined by:

Laura Fergusson, European Consumer Centre

Martyn Hocking, Which?

David Sanders, Trading Standards Institute

Presenter: Paul Lewis
Producer: Diane Richardson



Money Box


SEARCH MONEY BOX:
 

Podcast

Download or subscribe to this programme's podcast

Podcast Help



SEE ALSO
Kitchen firm customers lose 1.5m
12 Jul 11 |  Business
Getting a refund when a shop goes bust
01 Jul 11 |  Business
TJ Hughes enters administration
30 Jun 11 |  Liverpool
Habitat goes into administration
24 Jun 11 |  Business
New EU shoppers' rights approved
23 Jun 11 |  Business
Specialist teams to target rogues
22 Jun 11 |  Business
Some online traders flout rules
28 Dec 10 |  Business
Scammers 'using consumer laws'
12 Nov 10 |  Business

RELATED INTERNET LINKS
The BBC is not responsible for the content of external internet sites


FEATURES, VIEWS, ANALYSIS
Has China's housing bubble burst?
How the world's oldest clove tree defied an empire
Why Royal Ballet principal Sergei Polunin quit

banner watch listen bbc sport Americas Africa Europe Middle East South Asia Asia Pacific