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Page last updated at 11:03 GMT, Friday, 10 June 2011 12:03 UK

Energy bills and prices

An electricity metre
BBC Radio 4's Money Box Live
Wednesday 15 June 2011 at 1502 BST On BBC Radio 4 and Online

Gas bills for domestic customers of Scottish Power could rise by 19% and electricity bills by 10% on average from 1 August.

At the same time, the company have launched what they describe as the cheapest product currently available.

Centrica, owner of British Gas warn that wholesale energy prices for next winter are around 25% higher than last year, with customers bills still to catch up.

With some providers raising prices and others introducing new tariffs, should you be looking for a cheaper deal and what should you be wary of?

Who is the cheapest provider in your area?

Are there any catches?

How long will it take to switch?

What help is available for low income households?

Perhaps you need help understanding your bill or the many different tariffs on offer?

Can you get a refund if you pay too much?

How do you complain about an energy dispute?

Vincent Duggleby was joined by:

Jenny Driscoll, energy campaigner, Which?

Joe Malinowski, TheEnergyShop.com

Presenter: Vincent Duggleby
Producer: Diane Richardson



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SEE ALSO
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