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Money Box Live: Consumer Rights

Christmas gift
BBC Radio 4's Money Box Live
Wednesday, 5 January 2011 at 1502 GMT on Radio 4 and Online

Do you know your rights to refunds and returns for faulty or unwanted goods or Christmas presents?

The Department for Business(BIS) anticipated that £6.4 billion would be spent online alone over Christmas.

But BIS is concerned that returns and refunds policies are not widely known or considered by customers when making a purchase.

Whatever your consumer rights question, Paul Lewis and a team of experts were waiting to help.

Did your deliveries arrive in time for Christmas?

What are your rights if goods are faulty or not as expected?

Do different rules apply if you shop online, by phone or with a catalogue?

Who pays for postage and packing if orders need to be returned?

Perhaps you have a question about online auction sites?

And what happens if you buy goods in a sale?

Paul Lewis was joined by:

Martin Lewis, Money Saving Expert

Joanne Lezmore, Which? Legal Service

Sylvia Rook, Trading standards Institute

Presenter: Paul Lewis
Producer: Diane Richardson



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