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Money Box Live: How to complain

BBC Radio 4's Money Box Live
Wednesday, 28 April 2010 at 1502 BST on Radio 4 and Online

On Wednesday April 28 Paul Lewis and guests took your calls and gave practical advice on how to complain.

Many more of us are doing just that. Record numbers of people contacted the Financial Ombudsman Service with complaints about financial products last year - with the lion's share of grumbles against the big banks.

Consumer Direct advisors have also been busy, answering more than 1.5 million calls and e mails from the public.

With purchases of second hand cars, TVs and lap-tops prompting the most complaints.

If you're not happy with financial products, goods or services then contact Paul Lewis and his expert panel for a practical guide on making your complaint count.

Are you clear how to complain successfully? Or do you feel you've been fobbed off?

Are you aware of how the Financial Ombudsman Service works in dealing with complaints?

Do you understand your rights under the Consumer Credit Act and how Section 75 could work in your favour?

Or what rights you have if you buy goods or services online?

Paul Lewis was joined by:

• Dave Cresswell, Financial Ombudsman Service

• Andy Foster, Trading Standards Institute

• Mel Stein, Author of 'How to Complain'

Presenter: Paul Lewis
Producer: Diane Richardson

Money Box



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External Internet links
15 Apr 10 |  Moneybox
Banks slated over customer gripes
28 Apr 10 |  Business
Ash aftermath: Making a complaint
20 May 10 |  Business
Customers 'complain on websites'
19 Mar 10 |  Business

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