If you require further information on equity release you may find the following information and internet links useful.
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Monday to Friday - 8am to 8pm (excluding Bank Holidays)
Saturday - 10am to 4pm
Telephone - 0300 500 5000*
Typetalk - 18001 0300 500 5000*
From overseas - +44 20 7066 1000 (main switchboard)
* Whatever tariff you're on, the cost of an 0300 number is the same as calling a normal phone number. If your calls are free, then it's free, even from mobiles.
Safe Home Income Plans (SHIP) is a company supported by the leading providers of home income and equity release plans.
It was launched in 1991 and is dedicated entirely to the protection of plan holders and promotion of safe home income and equity release plans.
All participating companies are pledged to observe the SHIP Code of Practice. Members display the SHIP logo in their brochures and other printed material as a guarantee to their customers.
Tel: 0844 669 7085
Consumer Credit Counselling Service is a registered charity whose purpose is to assist people in financial difficulty by providing free, impartial and realistic advice.
Information line: 0800 00 99 66. Lines are open seven days a week 8am - 7pm.
SeniorLine: 0808 800 6565. Lines are open Monday to Friday 9am - 4pm.
For help arranging home improvements and advice on financial help available.
To find your local HIA:
Lifetime mortgages have been regulated by the Financial Services Authority since October 2004. And since 6 April 2007 home reversion plans have also been regulated by the FSA.
If you have a complaint you should first contact the firm who sold you the product.
If you are not satisfied after this stage, you should contact the Financial Ombudsman Service: