BBC News
Launch consoleBBC NEWS CHANNEL
Page last updated at 11:00 GMT, Tuesday, 17 November 2009

Co-op banking is uncooperative

co-operative bank website
BBC Radio 4's Money Box
Saturday, 14 November 2009 at 1204 GMT on Radio 4 and Online. Repeated on Sunday at 2102 GMT

Money Box has been contacted by a growing number of Co-op Bank small business customers in despair over the group's online banking service.

The complaints include being unable to log onto the system at all despite endless attempts, being unable to find their data or complete transactions.

Many customers joined because they wanted to be part of an ethical banking service but the problem has got so bad some are now reluctantly switching bank.

Bob Howard talks to one unhappy customer who has been blogging about his frustrations with the service.

Related information:

Halifax and Bank of Scotland service disruption

Halifax and Bank of Scotland customers experienced severe disruption to their branch, ATM and online services following a power failure at the bank's main IT centre in Yorkshire. Ruth Alexander reported.

Related information:

'Sin' stocks: a good deal for a bad deed?

It is National Ethical Investment week. When the merits of putting your money into firms that promote sustainable living are highlighted.

But what are the financial returns if you do decide to invest in 'sin' stocks? Two American academics have looked into this and say investor returns can be up to 2.5% higher than comparable stocks.

Co-author of 'The Price of Sin', Professor Harrison Hong at the Economics and Finance department at Princeton University explains why.

Stephen Hine, head of responsible investment development at EIRIS, also joins the programme.

Related information:

Retirement home residents revolt

The pressure is growing on the companies that own and manage more than 100,000 leasehold flats and houses which are designed for older residents.

The companies that run them charge significant annual fees for maintenance, services, management, and repairs. And when the leaseholders sell their home there is an exit fee to pay.

The Office of Fair Trading is investigating these exit fees which it says could be unfair.

Angry residents recently held a noisy protest meeting at the Houses of Parliament.

Money Box speaks to the man who organised the meeting, Liberal Democrat MP Edward Davey.

Related information:

How to claim military death duty exemption

Over the past week we have been commemorating those who have been killed or injured in battle.

The tax system remembers the sacrifices made by our troops too.

For more than 300 years the estate of anyone who dies in active service or whose death is 'hastened by it' has been exempt or partially exempt from any death duties.

But how do families of those who've been killed go about claiming this exemption? Money Box hears from Alan Barr, Partner at Brodies and Director of Legal Practice at University of Edinburgh.

Related information:

BBC Radio 4's Money Box was repeated on Sunday at 2102 GMT.

Money Box



Download or subscribe to this programme's podcast

Podcast Help

Has China's housing bubble burst?
How the world's oldest clove tree defied an empire
Why Royal Ballet principal Sergei Polunin quit

banner watch listen bbc sport Americas Africa Europe Middle East South Asia Asia Pacific