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Page last updated at 15:54 GMT, Thursday, 12 November 2009

Card Fraud

There may be new hope for some bank and building society customers who feel they have been treated unfairly.

On Sunday, 1 November 2009, the Financial Services Authority (FSA) took over the role of regulation and has to impose tough European consumer laws.

Dan Waters, the FSA's director of conduct risk, said:

"New regulations will put banking customers in the driving seat by setting down clear standards that people can expect from their institution ... If firms fall short of these standards or fail to treat their customers fairly, the FSA will take action."

Money Box has decided to road test the new regulations.

In theory, Money Box listeners' whose claims for a refund were rejected, after their cards were used fraudulently with the correct PIN, could benefit.

Bob Howard investigated whether the new rules are tough enough.

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